Welcome to our July newsletter, we take a look at the Hybrid Work of the future, Cyber Security and more!
Hybrid working enabled by Webex Suite
Cisco Webex Suite is a combination of solutions from Cisco covering Cloud Calling, Meetings, Events and Contact Center. The Webex Suite of products is designed to enable the new hybrid working environment, ensuring that teams can collaborate effectively, while being available for their clients and driving productivity.
One of cloud calling’s biggest benefits is ease of use, the Webex App allows your business number to travel with you anywhere and on any device. Intelligent features remove background noise and enhance speech, ensuring that your people can communicate effectively with colleagues and clients alike. Calls can be escalated to meetings on the fly, allowing you to collaborate in real time.
Navigating the journey to a reconfigured, hybrid workplace
“We understand technology, we understand organisational change" - read about how INNOVATE are helping customers to navigate the remote workplace in The Irish Times with CEO Jim Hughes.
Connect with your customers using Webex Contact Support Centre
Webex Support can deliver enhanced customer experience through the contact Center functionality within Cisco Webex, which can provide a true omnichannel experience for your customers. They can connect via chat, text, social, email, or call. Webex Experience Management can allow your agents to have a full view of customer history to allow for a more tailored conversation. With built in AI you can achieve productivity levels previously unattainable, ultimately driving more conversions and resulting in happy customers.
_____________________________________________________________________________________________________INNOVATE provide a flexible and reliable Hyper Converged Infrastructure solution.
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